Join our team

Job Description

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Please note this position requires a minimum of 2 years experience with Kyocera copier repair and service.

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Image 2000 is a nationally recognized distributor of multi-functional copiers and high-end production printers. We are the largest Kyocera dealer in the U.S. with Pros Elite status.

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We are looking for a motivated hands-on Copier Service Technician with 1-2 years of copier or printer technician training and experience with Kyocera machines. This is a home based position with travel throughout San Diego. Company provides van and gas card.

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Responsibilities

• Accurately diagnose, repair and maintain multi-functional copiers at customer sites to ensure maximum first call effectiveness and customer satisfaction

• Manage and maintain a highly accurate parts inventory via “Remote Tech” Mobile App

• Receive, prioritize and accurately close service calls via Remote Tech” Mobile App

• Assist with equipment installations as needed

• Keep current with new technology through off-site manufacturer's classes and online training

• Communicate escalated issues and solutions with team members and supervisor

• Project a positive company image through proper attire, exceptional communication skills, ​​excellent customer service and personal grooming

• Maintain benchmark standards for call backs, incompletes and accountable time

• Availability at customer sites from 8am to 5pm (various sites in territory)

• Other duties as assigned

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Qualifications

• Minimum 2 years experience working on digital copiers and/or laser printers

• A high school diploma or equivalent

• Computer literate and basic knowledge of networking concepts

• Electronic & mechanical experience/aptitude

• Basic use of Multi Meter

• Valid driver's license with an excellent driving record

• Personal vehicle, in good working order with current registration

• Professional appearance

• Customer service oriented

• Excellent communication skills

• Able to work independently, under pressure at customer sites and to accept direction on given assignments

• Time management skills

• Excellent troubleshooting skills

• Team player, reliable, punctual and possessing a positive attitude

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Benefits

• Competitive Salary

• Company vehicle and gas card

• Cell Phone

• 401K

• Laptop

• Factory Training

• Paid Holiday, Vacation and Sick Time

• Health benefits and 401k

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Job Type: Full-time

Salary: $20.00 to $23.00 /hour