The customer can rest assured that they are doing business with the office products company, in their local market, that has been recognized as the most admired for its Service Culture by its customers and by the nation’s Service benchmark execution specialist, PROs.

The knowledge that the PROs Elite Dealer agreed to have its level of Service results continuously monitored and audited by the PROs proprietary Performance Improvement Virtual Operations Tool (PIVOT) to insure consistency of Service delivery to their Customers.

The knowledge that the PROs Elite Dealer must earn certification through demonstrated service excellence, year after year, to retain this Elite Service status.

The customer can have confidence that the performance of the equipment they lease or purchase is at or above reliability standards for the equipment they select.

A customer doing business with a PROs Elite 100 Dealer will receive uptime in excess of 95 % that results from the dedication to technician training and Servicing techniques audited by PROs.

The customer has the knowledge the PROs Elite company they are doing business with made significant investment in training its Service Management organization and employee base in Elite Service practices.

The customer is doing business with a locally owned dealer, with local dispatch, local spare parts support, local warehousing and complete account management capabilities. This combined with their employees’ service expertise and support tools, in the opinion of the Office Products Industry’s Benchmark co-authors, is superior to Manufacturer direct organizations and Mega dealerships.