What does this mean for you, the customer?

Contact us

Contact us

wHY IMAGE 2000?

What is Pros Elite?

The national symbol of recognition and distinction in the Office Imaging Industry. Only one dealer in any market is awarded this distinction, and only 100 dealers in the United States and select international markets will earn pros elite status.

  • The customer can rest assured that they are doing business with the office products company, in their local market, that has been recognized as the most admired for its Service Culture by its customers and by the nation’s Service benchmark execution specialist, PROs.

  • The knowledge that the PROs Elite Dealer agreed to have its level of Service results continuously monitored and audited by the PROs proprietary Performance Improvement Virtual Operations Tool (PIVOT) to insure consistency of Service delivery to their Customers.

  • The knowledge that the PROs Elite Dealer must earn certification through demonstrated service excellence, year after year, to retain this Elite Service status.

  • The customer can have confidence that the performance of the equipment they lease or purchase is at or above reliability standards for the equipment they select.

  • A customer doing business with a PROs Elite 100 Dealer will receive uptime in excess of 95 % that results from the dedication to technician training and Servicing techniques audited by PROs.

  • The customer has the knowledge the PROs Elite company they are doing business with made significant investment in training its Service Management organization and employee base in Elite Service practices.

  • The customer is doing business with a locally owned dealer, with local dispatch, local spare parts support, local warehousing and complete account management capabilities. This combined with their employees’ service expertise and support tools, in the opinion of the Office Products Industry’s Benchmark co-authors, is superior to Manufacturer direct organizations and Mega dealerships.

What makes Image 2000 an Elite Dealer?

  • The Dealer committed to train their Service Management in Advanced Service Management skills.

  • The Dealer trained their Executive team in Customer focused leadership and strategic planning skills.

  • The Dealer trained their whole organization in Elite Customer Relations Management skills

  • The Dealer taught their Sales Reps how to develop customer solutions based on this certification.

  • The Dealer committed to having their Service results audited on an ongoing basis by the PROs Elite team.

  • The Dealer committed to ongoing coaching in the tactics to insure their audited customer results remain at or above the PROs standards.

  • The Dealer annually attends roundtable discussions with other PROs Elite 100 dealers to develop technologies and solutions that resolve strategic issues facing the office imaging customer.

  • The Dealer will earn certification annually to insure that their customers’ ongoing experience is consistent with the services offered by PROs Elite 100 dealers throughout the United States and select international markets.

Excellence in Customer Service Award

2019

From Copystar

PROS ELITE CERTIFIED Since 2016

From PROS ELITE

Elite Dealer Award 2019

From Copystar

Elite Dealer Award 2018

From ENX Magazine

Hyakuman Kai Award 2018

From SHARP

WHAT CAN WE DO FOR YOU?

26037 Huntington Lane
Santa Clarita, CA 91355

Direct: 818-781-2200

Fax: 818-781-8314

6055 E. Washington Blvd
Commerce, CA 90040

Direct: 818-781-2200
Fax: 818-781-3146

18022 Cowan ST

Suite #240
Irvine, CA 92614

Direct: 714-543-5234
Fax: 714-543-4339

3325 West Ali Baba Lane 

Suite #606/606A
Las Vegas, NV 89118

Direct: 702-513-3864
Fax: 702-795-7471

6801 White Lane

Bakersfield, CA 93309

Direct: 661-835-4900
Fax: 661-835-4904

3950 N Chestnut Diagonal

Suite #108

Fresno, CA 93726

Direct: 559-275-7476
Fax: 559-277-0319

4909 Lakewood Blvd

Suite #540
Lakewood, CA 90712

Direct: 626-324-8495
Fax: 562-333-4296

3350 Shelby Street

Suite #240
Ontario, CA 91764

Direct: 818-781-2200
Fax: 818-781-3146

18757 Burbank Blvd

Suite #305
Tarzana, CA 91356

Direct: 818-781-2200
Fax: 818-781-3146

© 2020 Image 2000, Inc.